FAQs

1.

How do I place a prescription order or a refill?

Answer
Call us at 404-856-4810.
One of our pharmacy staff will be happy to process your medication.
2.

How do I check on the status of my order?

Answer
Call us at 404-856-4810.
One of our pharmacy staff will be able to see where your medication is in the process.
3.

My insurance restricts me to another pharmacy, or I would like to use another pharmacy, how do I obtain my medication?

Answer
Our staff will be able to transfer your medication via phone to another pharmacy
4.

I heard there is a recall on my medication, what do I do?

Answer
Call us at 404-856-4810.
One of our pharmacy staff will be able to check and see if our medication stock was affected by the recall. You can also check the FDA’s website at: https://www.fda.gov/Safety/Recalls
5.

I have medication at home that I am not using anymore, how do I dispose of it?

Answer
FDA Recommends that you follow the following steps from their website:
  • Mix medicines (do not crush tablets or capsules) with an unpalatable substance such as dirt, kitty litter, or used coffee grounds;
  • Place the mixture in a container such as a sealed plastic bag
  • Throw the container in your household trash;
  • Scratch out all personal information on the prescription label of your empty pill bottle or empty medicine packaging to make it unreadable, then dispose of the container
6.

I am having a reaction to my medication, what do I do?

Answer
Call us at 404-856-4810.
We have a pharmacist available 24-7 that will be able to help you with any side effects, and provide counseling on reactions. Of course, if you are having a life threatening reaction, call 911.
7.

How do I report concerns or errors?

Answer
Call us at 404-856-4810 and speak to the Director of Pharmacy. If your concern is not satisfied, please call our administrative director at 404-351-0205 x148.
8.

What should I do in an emergency with my medications?

Answer
Make sure to bring your medications with you when you travel. All medications, liquid or tablets, should travel with you in your carry on bags and NOT in your checked luggage. All medications should have your pharmacy label on them to identify them as belonging to you. If you are carrying a liquid, tell the security officer that you have liquid medication, and they will hand screen your belongings. If you are traveling during an emergency, and you do not have a way to refrigerate your injectable medication, bring it with you and call your MSRx pharmacist when you are safe. There is a good possibility that your medication will still be ok to use outside of the refrigerator.
FEMA has a great website for tips on traveling with medications: https://www.fema.gov/media-library-data/1440775327070-3e00ff335d637a63551092a24d585301/SpecialNeeds_LargePrint_v3.pdf