FAQs

WHAT IS MS?

MS is a chronic, unpredictable and often difficult to diagnose disease which affects the central nervous system (the brain, optic nerves, and spinal cord). It is believed to be an autoimmune disorder (a disease in which the body’s immune system attacks the person’s own tissue). For more Information please visit The Multiple Sclerosis Center of Atlanta.


WHAT HAPPENS IN MULTIPLE SCLEROSIS?

The short answer- is the destruction of myelin. Myelin is a complex substance that surrounds and insulates nerve fibers and is essential for nerves to perform their function and conduct electricity. When the myelin is damaged, nerves in the brain and spinal cord lose their ability to transmit signals. Think about a cable that should bring a clear signal to your TV but has interference due to damage or corrosion. For more Information please visit The Multiple Sclerosis Center of Atlanta.

With MS, the immune system that normally defends against viruses and bacteria, acts atypically and actually attacks the central nervous system, damaging the myelin and creating interference in normal nerve functionality and communication to various parts of the body.


RISK FACTORS

Despite being discovered in 1868, there is still much mystery surrounding the causes of the disease. We do know there are several factors that may increase your risk for developing Multiple Sclerosis, including:

Age: Commonly affects people who are between 20-40 years of age

Gender: Women are twice as likely as men to develop MS.

Family History: If one of your parents or a sibling has MS, you have a 1-3% chance of developing the disease

Ethnicity: Caucasian people, particularly those whose families originated in Northern Europe are at the highest risk of developing MS.

For more Information please visit The Multiple Sclerosis Center of Atlanta.


Copay Assistance

Acthar® 1-888-435-2284

Ampyra® 1-888-881-1918

Aubagio® 1-855-676-6326

Avonex® 1-800-456-2255

Betaseron® 1-800-788-1467

Copaxone® 1-800-887-8100

Extavia® 1-800-245-5356

Gilenya™ 1-866-329-3440

Rebif® 1-877-447-3243

Tecfidera™ 1-800-456-2255

Tysabri® 1-800-456-2255


How do I place a prescription order or a refill?

Call us at 404-856-4810. One of our pharmacy staff will be happy to process your medication.


How do I check on the status of my order?

Call us at 404-856-4810. One of our pharmacy staff will be able to see where your medication is in the process.


My insurance restricts me to another pharmacy, or I would like to use another pharmacy, how do I obtain my medication?

Our staff will be able to transfer your medication via phone to another pharmacy


I heard there is a recall on my medication, what do I do?

Call us at 404-856-4810. One of our pharmacy staff will be able to check and see if our medication stock was affected by the recall. You can also check the FDA’s website at:
https://www.fda.gov/Safety/Recalls/


I have medication at home that I am not using anymore, how do I dispose of it?

The FDA Recommends that you follow the following steps from their website:

  1. Mix medicines (do not crush tablets or capsules) with an unpalatable substance such as dirt, kitty litter, or used coffee grounds;
  2. Place the mixture in a container such as a sealed plastic bag
  3. Throw the container in your household trash;
  4. Scratch out all personal information on the prescription label of your empty pill bottle or empty medicine packaging to make it unreadable, then dispose of the container.


I am having a reaction to my medication, what do I do?

Call us at 404-856-4810. We have a pharmacist available 24-7 that will be able to help you with any side effects, and provide counseling on reactions. Of course, if you are having a life threatening reaction, call 911.


How do I report concerns or errors?

Call us at 404-856-4810 and speak to the Director of Pharmacy. If your concern is not satisfied, please call our administrative director at 404-351-0205 x148.

 

What should I do in an emergency with my medications?

Make sure to bring your medications with you when you travel.  All medications, liquid or tablets, should travel with you in your carry on bags and NOT in your checked luggage.  All medications should have your pharmacy label on them to identify them as belonging to you.  If you are carrying a liquid, tell the security officer that you have liquid medication, and they will hand screen your belongings.  If you are traveling during an emergency, and you do not have a way to refrigerate your injectable medication, bring it with you and call your MSRx pharmacist when you are safe.  There is a good possibility that your medication will still be ok to use outside of the refrigerator.

FEMA has a great website for tips on traveling with medications:

https://www.fema.gov/media-library-data/1440775327070-3e00ff335d637a63551092a24d585301/SpecialNeeds_LargePrint_v3.pdf